Refund Policy

1. Refund Eligibility

We offer refunds for SupaResponse subscriptions under specific circumstances. Refund requests must be submitted within 30 days of the original purchase date to be eligible for consideration.

2. Valid Refund Reasons

We will consider refund requests for the following reasons:

• Technical issues that prevent service usage and cannot be resolved
• Service does not perform as described in our documentation
• Accidental duplicate purchases
• Unauthorized charges made without your consent

3. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions beyond the 30-day refund period
• Services that have been actively used for more than 30 days
• Custom development or enterprise solutions
• Third-party integrations or add-on services
• Refunds requested due to user error or change of mind

4. Refund Process

To request a refund:

1. Contact our support team at [email protected]
2. Include your account email, subscription details, and reason for refund
3. Provide any relevant documentation or screenshots
4. Allow 3-5 business days for our team to review your request

5. Processing Time

Approved refunds will be processed within 5-10 business days and will be credited to the original payment method. The time it takes for the refund to appear in your account depends on your bank or credit card company's policies.

6. Partial Refunds

In some cases, we may offer partial refunds based on usage or the specific circumstances of your request. All partial refund amounts are at our discretion and will be clearly communicated before processing.

7. Subscription Cancellation

You can cancel your subscription at any time through your account settings. Cancellation will prevent future charges but does not automatically qualify you for a refund of current period charges.

8. Contact Us

For any questions about our refund policy or to request a refund, please contact us at [email protected]